Georgetown University
Process Improvement

This fall, the HC Quality Improvement course (HAP586) has been substantially revised to reflect changes in methods and evolving applications in the health care and services industry. Dr. David Eitel is the new academic faculty for the course. For students enrolled in the web-based section of the course, please access all current course materials via GMU's CE 6 system. Students should direct their questions about HAP 586  (content, requirements etc) to Dr. Eitel at

Here, you can find step-by-step guide for improving services through Continuous Quality Improvement. Included are reading material, software, "think-it-through" exercises and communication links with experts in the field.

Background Information:
About the Course (Syllabus)
Take a Tour of the Course
Personal Improvement
Satisfaction Survey Project
Introduction to Excel
Course Evaluations
Improvement of the Year Award
Certificate in Quality Improvement
Links to Others
Link to Us
Other Online Open Courses

Benchmark your improvement effort against 287 projects in 149 organizations. 



Copyright © 1996. Revised 10/08/08. Farrokh Alemi, PhD Remember this link as   This page is part of the course and training program on quality / process improvement.  Check visitor codes.