Satisfaction

28

4.54

Xbar

67

4.45

XmR

63

4.44

Tukey

48

4.42

Teamwork

84

4.33

RapidImprovement

33

4.27

Leading

125

4.25

PDCA

102

4.25

Pcharts

87

4.15

RiskAsssessment

93

4.12

HealthStatus

69

4.12

Psychology

86

4.12

Between

93

4.1

Other586

11

4.09

AboutCourse

29

3.97

SatisfactionSurveyProject

6

3.83

RapidImprovement 

Nice lesson to wrap up the course.  This comment was left on 4/30/2008 4:31:27 PM.

Other586 

Overall, I truely feel Happy, This class brought out the Idea that large amount of Structured Work is educational, i learned not only to organize my time but use it efficently. many of the lectures are applied in everyday activites. The personal Imporvement project was a success. I recommend this class to all thoughs who wish to enjoy a class. and i recommend The face to face Letures you create networks. and i forgot, the reason is that Dr. Alemi's structured teaching technique.  This comment was left on 4/30/2008 4:20:14 PM.

RapidImprovement 

Overall was a good lecture. It would be more effective if there were more practical examples of the concepts.  This comment was left on 4/29/2008 1:46:06 PM.

RapidImprovement 

Good overall. I was a little confused when reading the section on Rapid Data Collection.   This comment was left on 4/29/2008 3:59:45 AM.

RapidImprovement 

good lecture, very informative and comprehensive  This comment was left on 4/27/2008 8:33:09 AM.

HealthStatus 

i would say that this lecture is very brief and more about physician selection, and perfomance should be added to this lecture  This comment was left on 4/22/2008 11:27:39 PM.

Tukey 

i did enjoy the lecture on Tukey chart it is a lot more striagth foward than XMR chart  This comment was left on 4/22/2008 11:22:58 PM.

XmR 

the lectures was very interesting and i think the chart about deciding which chart is most suitable for a data is very helpful and well explained  This comment was left on 4/22/2008 11:20:00 PM.

RiskAsssessment 

There was good information on the various comparitive tools on risk assessment.  This comment was left on 4/22/2008 11:16:28 PM.

Tukey 

It would have been helpful to have homework results for previous week, XmR Charts, before completing homework assignment for Tukey charts.  This comment was left on 4/22/2008 11:14:38 PM.

Tukey 

The video was was excellent, because it really helped me complete the HW.   This comment was left on 4/22/2008 9:28:42 PM.

Tukey 

Since our last assignment is to use a variety of charts will we receive the grade for this assignment sooner than later?  This comment was left on 4/22/2008 8:46:55 PM.

Between 

Great lecture!  This comment was left on 4/22/2008 8:08:58 PM.

Tukey 

Dr. Alemi you are really agreet father. When you listen to my laptob problem i felt better.Thank you  This comment was left on 4/22/2008 2:34:52 PM.

Tukey 

Having multiple examples on how the tukey chart can be used was helpful. The methods for calculating control limits is somewhat confusing.  This comment was left on 4/22/2008 1:22:26 PM.

Tukey 

The Tukey chart lecture was well organized and easy to follow..The video was excellent..thank you  This comment was left on 4/22/2008 12:18:16 AM.

Tukey 

i liked the homework it was a hard but educational  This comment was left on 4/21/2008 11:43:27 PM.

Tukey 

I enjoyed making several different control charts for the same data set. This exercise helped demonstrate the differences in the charts and helped me understand how picking the right chart helps present collected data.  This comment was left on 4/21/2008 9:27:08 PM.

Tukey 

I think I am finally understanding the material. Something worked well this last class!!  This comment was left on 4/18/2008 5:09:59 PM.

XmR 

Lecture was excellent but would have appreciated more if the lecture included a side by side comparison of the control chart using XmR and Time Between Chart..thank you  This comment was left on 4/15/2008 11:47:07 PM.

Tukey 

every thing worked well  This comment was left on 4/15/2008 9:50:38 PM.

XmR 

I really enjoyed the videos and the step by step explanations. It was very clear and easy to understand.  This comment was left on 4/15/2008 9:39:30 PM.

Tukey 

Good example of Tukey charts.   This comment was left on 4/15/2008 5:50:55 PM.

XmR 

The video for this lecture was excellent. It made the calculations much easier to understand. Thank you!  This comment was left on 4/15/2008 4:46:30 PM.

XmR 

Once again, working step by step through the chart construction process in the lecture was very helpful in addition to including the necessary elements for a control chart.  This comment was left on 4/15/2008 10:00:19 AM.

XmR 

this lecture difficult.Mybe because i did not attend the class  This comment was left on 4/15/2008 2:19:00 AM.

XmR 

would be nice if there was a little bit more material in the video, maybe do one more problem.  This comment was left on 4/14/2008 9:39:21 PM.

Xbar 

It was simply stated!!  This comment was left on 4/14/2008 9:23:46 PM.

XmR 

I think this was easy to understand, however there is a discrepancy between the lecture and the online reading that may make a significant difference in answers.  This comment was left on 4/14/2008 4:41:15 AM.

HealthStatus 

In the lecture, some slides were skipped before they were finished.  This comment was left on 4/14/2008 3:45:34 AM.

XmR 

The explanation of the XmR chart by using the RA as an example.  This comment was left on 4/12/2008 8:42:56 PM.

XmR 

It was good to learn about a control chart to use when the data is only a single measure at a given time period. THe lecture could be improved bu including a side by side comparison with other control charts  This comment was left on 4/12/2008 9:41:19 AM.

XmR 

The lecture was good this week. Especially information regarding when to use the different types of charts. Before, I was not sure when to use each chart. The lecture did clarified that for me. Thank you  This comment was left on 4/11/2008 1:16:16 PM.

XmR 

XmR charts were very interesting. Lecture was easy to follow.  This comment was left on 4/10/2008 10:43:25 PM.

XmR 

I like the new excel formulas that we are learning  This comment was left on 4/10/2008 8:48:37 PM.

XmR 

every thing explained fully  This comment was left on 4/8/2008 11:10:16 PM.

HealthStatus 

Lecture was interesting, but had trouble accessing the articles. In future if the articles are sent to us directly there would be no problem opening them at anytime. Thank you  This comment was left on 4/8/2008 8:05:06 PM.

HealthStatus 

Interesting lecture, however had a hard time accessing the articles.  This comment was left on 4/8/2008 2:56:15 PM.

XmR 

The lecture was well-organized. One improvement could be to provide more information on how to determine the tightness of the Control Limits. For instance, one of the data questions asked whether the Time between control chart or the XmR control chart had tighter control limits.  This comment was left on 4/8/2008 12:09:35 PM.

HealthStatus 

Had trouble accessing the links on the page for the journal articles. Maybe they should be put as an "pdf" file on the webpage.  This comment was left on 4/7/2008 5:49:34 PM.

HealthStatus 

I liked the lecture and the readings from New England Journal, though i wish you can send the articles to us directly therefore, there would be no problem opening them at anytime. because 2 days before the class it is very difficult to access and read for last minute changes  This comment was left on 4/7/2008 4:07:27 PM.

HealthStatus 

Before this lecture I was not very familiar with benchmarking, as it applies to profiling clinicians. The information was provided in a very concise matter.   This comment was left on 4/7/2008 12:33:16 PM.

XmR 

Very good video example. This lesson was easy to follow and understand.  This comment was left on 4/5/2008 6:42:50 AM.

HealthStatus 

Good lesson.  This comment was left on 4/2/2008 11:05:46 AM.

HealthStatus 

it was a great lecture   This comment was left on 4/2/2008 1:35:50 AM.

Psychology 

Really liked the way the lecture was presented. Very informative.  This comment was left on 4/1/2008 10:23:45 PM.

HealthStatus 

Lecture was interesting. Looking forward to the readings.  This comment was left on 4/1/2008 9:18:34 PM.

HealthStatus 

Lecture on Changing Physicians' Practices is very informative and worthwhile. Especially your introduction to Adaptive sampling was great. Thank you!!!  This comment was left on 4/1/2008 7:07:29 PM.

HealthStatus 

this licture work well for me when you focus on the powerpoint slides mistakes. It was helpfull. Thank you Rania  This comment was left on 4/1/2008 5:31:15 PM.

Psychology 

every thing from the profesor work will.  This comment was left on 4/1/2008 4:56:18 PM.

Psychology 

The test you provided on the WYK section was very interesting. It is good to know what average data are regarding these topics.  This comment was left on 4/1/2008 2:48:02 PM.

Psychology 

The overview and discussion of different change efforts was interesting and I had a chance to relate some of them back to my job.  This comment was left on 4/1/2008 12:00:30 PM.

HealthStatus 

I enjoyed the use of journal articles to learn about the subject. The lecture can be improved by giving more links on the topic  This comment was left on 4/1/2008 7:44:14 AM.

Psychology 

The theories were very informative, content clear. The questions asked for homework were a little vague. Overall teh lecture was very interesting.  This comment was left on 4/1/2008 12:35:12 AM.

Psychology 

Very informative lecture and a good review for me of theories of organizational behaviors.  This comment was left on 3/30/2008 8:28:07 PM.

PersonalImprovementProject 

So far I have learned a great deal in completing this project, including using media to exhibit the status of the project.  This comment was left on 3/30/2008 6:01:40 PM.

Psychology 

Lecture was very helpful.  This comment was left on 3/30/2008 5:58:17 PM.

Psychology 

i thought the pizza idea was great.   This comment was left on 3/30/2008 5:28:31 PM.

Psychology 

Lecture was good, content clear, questions a little vague.  This comment was left on 3/30/2008 4:55:09 PM.

Psychology 

The organization in regards to the HW questions is confusing.  This comment was left on 3/30/2008 3:59:08 PM.

Psychology 

This was a pretty good lecture. I understood everything. The lessons are getting better as each week passes.  This comment was left on 3/29/2008 6:58:47 PM.

Psychology 

explained fully,but i have a suggestion for including more about innovation  This comment was left on 3/28/2008 4:23:44 PM.

Xbar 

More explanation could be given on how x-bar charts are different from time to dissatified customers.  This comment was left on 3/27/2008 8:13:13 AM.

Psychology 

Good review. Thought the test was great!  This comment was left on 3/26/2008 9:04:16 PM.

Xbar 

The examples are very helpful in trying to determine the different type of charts needed for the different exercises.  This comment was left on 3/26/2008 12:44:48 AM.

Xbar 

Lectures & video on how to construct chart were easy to follow. The homeworks were explained well. The walk through process for creating the chart was clear.   This comment was left on 3/25/2008 7:46:53 PM.

Psychology 

This lecture is very useful. This is relevant to work and I can apply it to my work environment. Thank you  This comment was left on 3/25/2008 6:28:53 PM.

Psychology 

Good Lecture, and good talk/discussion!!!  This comment was left on 3/25/2008 5:07:46 PM.

Xbar 

i liked the teaching stratigy  This comment was left on 3/25/2008 5:04:10 PM.

Pcharts 

I liked this lecture.   This comment was left on 3/25/2008 4:33:36 PM.

Xbar 

I liked how the lecture had students follow steps in completing the X-bar chart. This exercise was helpful when completing the What Do You Know assignment.  This comment was left on 3/25/2008 1:47:50 PM.

Xbar 

Very nice how it was explained step-by-step multiple times.  This comment was left on 3/25/2008 1:39:28 AM.

Xbar 

It would be helpful if it was explained more clearly that the instructors name is the password for assignments that require a pw to be viewed.  This comment was left on 3/24/2008 10:24:14 PM.

Xbar 

Lectures & video on how to construct chart were easy to follow.   This comment was left on 3/24/2008 5:40:21 PM.

Xbar 

The homeworks were explained well. However, you should change the wording in question #2 from time chart to time-between chart. Just remain consistant.  This comment was left on 3/24/2008 10:50:10 AM.

Xbar 

I really liked that we were walked through the different steps so the process for creating the chart is clear.   This comment was left on 3/24/2008 10:12:14 AM.

Xbar 

excelent  This comment was left on 3/23/2008 11:40:39 AM.

Teamwork 

All the concepts presented were interesting, but they do not really help with issues such as apathy, disunity, etc.   This comment was left on 3/22/2008 9:19:50 AM.

Xbar 

Slides were very clear. Thanks for the assistance with the charts and complete descriptions of the formulas.  This comment was left on 3/19/2008 8:42:37 AM.

Teamwork 

Lots of helpful information for team meeting improvement.  This comment was left on 3/18/2008 10:28:14 PM.

Xbar 

i liked the class going through the homework was a good thing, and the professor took the time to deal each persons problem. Thank you  This comment was left on 3/18/2008 6:04:36 PM.

Teamwork 

Easy to understand.  This comment was left on 3/18/2008 5:38:40 PM.

Teamwork 

I really learn alot from the leacture. Thank you Rania  This comment was left on 3/18/2008 4:31:19 PM.

Teamwork 

I loved that while many different group processes were discussed, the best one is discussed in the greatest detail. I feel that the objectives learned through this lecture will allow me to better have group interactions.  This comment was left on 3/18/2008 10:19:38 AM.

Teamwork 

very interesting lecture. Learned a lot about the different group process for effective team building. Qestion number three from what do you know section helped me brainstorm the group process for future team building.   This comment was left on 3/16/2008 7:07:56 PM.

Teamwork 

Great presentation. The exercise really forced me to distinguish the merits of each approach. Will definitely implement IGP.  This comment was left on 3/15/2008 10:45:09 PM.

Teamwork 

This lecture was very straightforward. Material was presented well.  This comment was left on 3/13/2008 9:37:58 AM.

Teamwork 

The lesson was very simple and the point was well presented.  This comment was left on 3/11/2008 1:23:20 PM.

Pcharts 

very interesting lecture! I sure learned a lot.  This comment was left on 3/10/2008 2:11:19 AM.

Teamwork 

The lecture and article on Effective teams is very interesting. I would suggest that this topic be taught before we begin our group project as it will enable us pick a process and apply it as a group.  This comment was left on 3/9/2008 9:50:27 PM.

Xbar 

It is not easy to complete the assignment with a level of confidence about what the grade will be. The expectations for correctly completing the assignment are not clearly communicated.  This comment was left on 3/9/2008 9:32:04 PM.

Teamwork 

For me, the videos in this lecture load very slowly and had a lot of time lags. To conduct a group like this (IGP) could be very time-consuming.  This comment was left on 3/9/2008 1:04:41 AM.

Teamwork 

i liked the lecture, although i wished there was case studies about the team ideas  This comment was left on 3/6/2008 11:52:30 PM.

Teamwork 

Everything explained well  This comment was left on 3/6/2008 8:03:16 PM.

Pcharts 

The lecture was clear and concise. The examples and videos were very helpful. I'm learning so much about Excel through this class.  This comment was left on 3/5/2008 8:38:30 PM.

Teamwork 

This is very useful lecture. Your lecture is always relevant to our work. Thank you   This comment was left on 3/5/2008 6:46:46 PM.

Pcharts 

It was very helpful having the steps broken down in the notes/presentation. It helped refresh the information on statistical analysis from my prior class.  This comment was left on 3/5/2008 12:19:35 AM.

Teamwork 

I thought it was great that we discussed and learned how to improve teamwork. Many times we have to work in team,in classes, and in other areas of life like work, etc. but we never get advice on how to work better in teams. Also the "meet before the meeting" was a great idea because when group members bring up concerns, ideas or probs. during the meeting, we dont always have time to think of the solution. But if we get to think it over before meeting, then during meetings we can be more productive.   This comment was left on 3/4/2008 10:11:40 PM.

Pcharts 

The lecture was very clear and easy to understand.  This comment was left on 3/4/2008 8:51:40 PM.

Teamwork 

Good information applicable to jobs and the many team meetings which can be so unproductive.  This comment was left on 3/4/2008 8:49:04 PM.

Teamwork 

Great lecture...very easy  This comment was left on 3/4/2008 5:34:22 PM.

Pcharts 

Every thing from you is great I really respect your discussion with your students. Thank u.   This comment was left on 3/4/2008 4:45:12 PM.

RiskAsssessment 

Ireally respect your discussion with your student, and I like your lectures.  This comment was left on 3/4/2008 4:34:04 PM.

Pcharts 

It would have been extremely helpful if all the examples could be combined and shown/done in one lecture. Especially the calculation of expected std values and knowing how to calculate degrees of freedom..Overall this lecture and the examples were very helpful in completing the homework..thank you..  This comment was left on 3/4/2008 12:12:23 PM.

SatisfactionSurveyProject 

It is possible to get lost on the website, because information is spread all over the place. It is not a clear checklist to keep up with what is due, however the information on the webpage is clearly defined, but it is easy to overlook things too.  This comment was left on 3/4/2008 1:16:38 AM.

Pcharts 

Exceptional page...it was very clear.   This comment was left on 3/4/2008 1:12:38 AM.

Pcharts 

everything explained well  This comment was left on 3/4/2008 1:00:24 AM.

Pcharts 

I suggest to include "Expected Deviation" in the list of sections on the top right section of the lecture for easy reference.  This comment was left on 3/3/2008 9:54:10 PM.

Pcharts 

I found the second video to be extremely helpful with homework. It would have been better if it were displayed as large as the first video.  This comment was left on 3/3/2008 9:17:44 PM.

Pcharts 

Slides were very helpful in doing the P-chart.  This comment was left on 3/3/2008 7:32:24 PM.

Pcharts 

It would have been extremely helpful if a link to the slides for the Lecture on Risk Adjusted P-charts had been in Plotting a Risk Adjusted P-Chart section of the lecture. I was confused on how to calculate the LCL and UCL until I found the slides at the end of the lecture. Granted I could have read ahead but I prefer to learn as I go and practice each step along the way and everything was clear up to this point. Thank you.   This comment was left on 3/3/2008 3:54:55 PM.

Pcharts 

The explanation about the Air Force incentive program was very helpful.  This comment was left on 3/3/2008 1:04:46 PM.

Teamwork 

Lecture was very comprehensive an applicable to current coursework.  This comment was left on 3/2/2008 11:10:16 PM.

Pcharts 

I think it's wonderful there are examples of how to structure the analysis chart. When working on the homework, I use the video instruction as a guide.  This comment was left on 3/1/2008 10:40:46 AM.

Pcharts 

This assignment was very clear and concise.   This comment was left on 2/29/2008 8:08:51 PM.

Pcharts 

technical information was easy to follow and replicate for the assignment.  This comment was left on 2/28/2008 10:59:07 PM.

Pcharts 

the lecture was easy and clear, i liked it alot  This comment was left on 2/28/2008 11:03:27 AM.

Pcharts 

I have no questions. This lecture was the easiest by far  This comment was left on 2/27/2008 1:36:48 AM.

RiskAsssessment 

I like the way this was presented - straight to the point - no fluff to wade through to get to the real content.   This comment was left on 2/26/2008 10:44:03 PM.

Pcharts 

Lecture was easy to follow, and topic discussed was easy to understand.   This comment was left on 2/26/2008 6:50:15 PM.

RiskAsssessment 

This lecture was very interesting overall but I would have liked a little more indepth informaiton on the five severity indices presented in the course.   This comment was left on 2/26/2008 3:38:31 PM.

Between 

The feedback on what our chart should have looked like was very helpful, as was the reminder that all calculated values should change if any data elements changed. In my current work environment, I do not always need to use calculated values, so I had done the manual calculations versus include the formulas.  This comment was left on 2/26/2008 3:14:23 PM.

RiskAsssessment 

I was curious if morbidity had an effect on severity measurment. Nevertheless the lecture was brief and easy to follow.  This comment was left on 2/26/2008 12:39:10 PM.

Pcharts 

The Step by step analysis of risk-adjusted P-chart video was very helpful, but the expected deviation calculation was difficult to follow.  This comment was left on 2/26/2008 11:11:49 AM.

Pcharts 

The Step by step analysis of risk-adjusted P-chart was very helpful, but the section on calculating expected deviation was not very well shown in the video.  This comment was left on 2/26/2008 11:10:53 AM.

RiskAsssessment 

The information that was presented was straight-forward and not difficult to understand.   This comment was left on 2/26/2008 10:42:37 AM.

RiskAsssessment 

The Disease Staging concept was very insightful in explaining how a disease's progression can be measure. The lecture could be improved by removing the computerized severity index because it creates more confusion than useful information  This comment was left on 2/25/2008 8:02:45 PM.

RiskAsssessment 

I felt that the topic is relevent to my work but too brief; I would have liked more discussion on this topic.  This comment was left on 2/25/2008 7:13:02 PM.

RiskAsssessment 

Lecture often skips to next page before lecture for that slide is finished.  This comment was left on 2/25/2008 1:27:44 AM.

RiskAsssessment 

good explanation of concept  This comment was left on 2/22/2008 12:08:10 AM.

SatisfactionSurveyProject 

need more examples and data for analysis  This comment was left on 2/22/2008 12:06:04 AM.

RiskAsssessment 

I did enjoy this lecture, but I wish we had more discussion on topic.  This comment was left on 2/20/2008 3:36:39 PM.

RiskAsssessment 

i liked the class the information was very clear .. thank you dr. alemi for taking time out of the class to answer all out questions and concerns.   This comment was left on 2/20/2008 10:13:49 AM.

RiskAsssessment 

I enjoyed the discussion about the different severity scales. I previously was only aware of ICD-9 codes. I thought it would have been great to go into further discussion about ICD-9 codes and the physiological markers.  This comment was left on 2/20/2008 9:50:23 AM.

RiskAsssessment 

It helps when you go over the homework, not providing answers, but leading us down the correct pathway is helpful.  This comment was left on 2/19/2008 8:35:43 PM.

RiskAsssessment 

This lecture was ok but as far as the class overall in every session, do you really have to handle administrative things during the class period. Administrative things such as reading questions from students or their evaluations. I don't see how this is useful to anyone in the class. I think you should ask if anyone has any questions or concerns, address them, but not in detail and then move on to the lecture.  This comment was left on 2/19/2008 5:33:20 PM.

RiskAsssessment 

I really like your way of lecturing and discussion thanks a lot  This comment was left on 2/19/2008 3:50:44 PM.

Between 

The lecture was clear, except I could not understand why we need to calculate R from the duration column.  This comment was left on 2/19/2008 3:19:43 PM.

Between 

The lecture materials were easy to follow through..thank you..  This comment was left on 2/18/2008 11:02:03 PM.

RiskAsssessment 

Good review of ICD-9 codes and other scores.  This comment was left on 2/18/2008 7:02:58 PM.

Between 

The example provided on the webpages helps a little with the HW assignment, but there is still room for error. However, overall very good examples and information.  This comment was left on 2/18/2008 10:07:04 AM.

Between 

The powerpoint lecture for Time-between chart for exercise was very helpful in completing the homework. More hands on exercises would make usage of excel easier. Thanks for the challenge.  This comment was left on 2/18/2008 12:41:26 AM.

Between 

Lecture was very easy to understand! I enjoyed it a lot. (Last time, I wrote a question by mistake...oops!)  This comment was left on 2/17/2008 2:46:21 AM.

Between 

When calculating the R value, and you use the =COUNTIF(C2:C19,0... method, I was not getting the same answer as when I used the other method where you denote the number of days missed and days kept and divide. I tried the COUNTIF method with a number 2 (instead of 1) as the variable, and got a different answer. When using this method, do you have to somehow note that the numbers could be 1-n?  This comment was left on 2/17/2008 2:43:46 AM.

Between 

The concept of counting days missed could be a little challenge, as it seems counter-intuitive. But once that's understood things the rest isn't too bad.  This comment was left on 2/16/2008 8:55:46 PM.

PDCA 

I could not find the link to rate this lecture. I stumbled across by clicking by accident. Maybe if there was a link to rate the lecture under other's ratings (at the top right hand corner of the page) like in other lectures, that may be helpful. Thanks!  This comment was left on 2/16/2008 12:14:17 AM.

RiskAsssessment 

The reading was comprehensive but the narrated lecture slides were difficult to follow. The narration seemed to cut off mid-sentence on many of the slides. Please review - I am interested in hearing the full lecture!  This comment was left on 2/15/2008 9:33:44 PM.

Between 

Lecture and examples were easy to follow online.   This comment was left on 2/15/2008 9:29:39 PM.

AboutCourse 

I am recognizing the TQM process at work. This class is really informative and incredibly useful in the workplace.  This comment was left on 2/15/2008 8:24:21 AM.

PDCA 

excelent demonstration for system change  This comment was left on 2/14/2008 8:20:50 PM.

Between 

The part that worked well was the explanation of how R is calculated. Also, posting the slides from the other lecture about creating control charts was a very helpful reinforcement when completing this week's assignment.  This comment was left on 2/14/2008 1:42:19 PM.

Between 

The description on how to calculate R was helpful (especially the pointer that R must always be less than 1). The fact that control charts can only be issed for dichotomous events is not helpful if you have more than 2 possible outcomes.  This comment was left on 2/13/2008 8:24:11 PM.

Between 

instructor presented the material clearly. Dr. Alemi answered our questions with patience. Thank you.  This comment was left on 2/13/2008 3:11:20 PM.

Between 

i liked the lecture i thought it was informative and direct  This comment was left on 2/13/2008 11:30:17 AM.

PDCA 

very helpful in understanding the concept  This comment was left on 2/13/2008 2:01:17 AM.

SatisfactionSurveyProject 

excelent  This comment was left on 2/13/2008 1:59:14 AM.

Psychology 

I was unable to attend class tonight (2/12) so reviewed the material online regarding psychology of change since it was the next module listed. I then realized when I rechecked the syllabus for the assignements that the lecture topic was for the Time Between Charts. It would be helpful (for the future) if the order of the modules on the main page matched the order within the syllabus. Thanks for your consideration.  This comment was left on 2/12/2008 11:39:35 PM.

PDCA 

I thought the whole lecture introduced great tools for addressing improvement in TQM. However question in question 2, it asks for speculation of why not storyboards are used and there is not a really a clear answer to why not. Might reconsider this part of the question.  This comment was left on 2/12/2008 5:27:19 PM.

AboutCourse 

It was very helpful to get the feedback on what you felt were the most appropriate answers to the homework assignments. This is a good way to help reinforce our own critical thinking skills and open us to other tangents that we may not have yet discovered in the TQM process. I am really enjoying the class.  This comment was left on 2/12/2008 2:34:48 PM.

PDCA 

The exercises help to make the reading more concrete  This comment was left on 2/11/2008 10:46:07 PM.

PDCA 

Thank you for sending out the memo "what is due next in HAP586." Very helpful to keep us on schedule because there is alot to keep up with in this class.  This comment was left on 2/11/2008 6:53:53 PM.

SatisfactionSurveyProject 

The project requirements are straightforward as they appear on the project guide. The tools that have been emailed in the last weeks are extremely helpful in developing the project deliverables.  This comment was left on 2/10/2008 11:24:03 PM.

PDCA 

The lecture changes greatly helped complete question 1. Unfortunately much time was spent prior to changes trying to delineate the steps for the PDCA Cycle. Thanks for changes; would be nice to be informed of changes in future as they happen - I had previously printed lecture and did not realize until yesterday that there were changes.   This comment was left on 2/10/2008 8:51:33 PM.

PDCA 

These processes will be extremely helpful in the development of QI at our outpatient clinic.  This comment was left on 2/10/2008 8:26:59 PM.

Between 

Time between chart exercise is VERY helpful!  This comment was left on 2/10/2008 10:59:03 AM.

PDCA 

The way that the lecture is organized made it easy to understand and informative. I really can see how this can be applied to our projects. Thank you.  This comment was left on 2/9/2008 3:57:31 PM.

PDCA 

Story boards seem to be an incredibly effective way to disseminate information about ongoing TQM projects. Also, the step by step guidance for the creation of a story board will be helpful as we progress this term with the personal improvement project.  This comment was left on 2/7/2008 8:24:48 PM.

PDCA 

I think that the questions that are being asked in the homework are unclear and that can be misleading.   This comment was left on 2/7/2008 10:52:06 AM.

PDCA 

i liked the lecture, and i liked the fact that we did the excel in class which reduced the homework load  This comment was left on 2/6/2008 3:45:48 PM.

PDCA 

This class was great! I liked the lecture style and questions later. I felt like we got something accomplished in class.  This comment was left on 2/6/2008 9:21:53 AM.

AboutCourse 

excelent  This comment was left on 2/6/2008 1:06:17 AM.

Leading 

The tips on plotting and EXCEL were very helpful.  This comment was left on 2/5/2008 11:15:56 PM.

Leading 

This lecture was easy to navigate!  This comment was left on 2/5/2008 10:45:39 PM.

Leading 

Great introduction to the concept of organizational change.  This comment was left on 2/5/2008 8:45:26 PM.

Leading 

I really liked this lecture! It was easy to move through the slides.  This comment was left on 2/5/2008 7:29:56 PM.

PDCA 

Tonight's class was very informative. We were productive. Thank you.  This comment was left on 2/5/2008 6:19:42 PM.

Leading 

Class was fine  This comment was left on 2/5/2008 4:31:39 PM.

Leading 

Dr. Alemi, May I request if we could please reserve the last 20 - 30 minutes of the class. This may reduce distractions and so we can concentrate on the lecture. Thanks.  This comment was left on 2/5/2008 4:11:02 PM.

Leading 

the overall lecture was very well organized and easy to understand  This comment was left on 2/5/2008 12:54:06 AM.

Psychology 

Provided organizational behavior theories to support TQM was helpful. However, to many theories were covered and it created an info overload affect.  This comment was left on 2/4/2008 10:38:22 PM.

PDCA 

I dont think so much focus should be placed on creating a storyboard. If this PDCA effort is being conducted by a company with many sites, it is difficult to keep a storyboard updated at each facility. An improvement could be discussing how to approach storyboarding using technology.  This comment was left on 2/4/2008 9:30:49 PM.

AboutCourse 

I didn't like this class....we didn't even spend sufficient amount of time on the lecture. It was a waste of time. I wish some questions were asked after class such as how to work things in excel or alot of input about job experience that wasn't relevant. The class needs to be controlled more...when people ask questions like that Dr. Alemi should say see me after class instead of using up other students time for irrelevant things. Is it possible for Dr. Alemi to mark on the syllabus which lectures would be beneficial for us to show up to class to because I know some material can be difficult.  This comment was left on 2/4/2008 9:13:24 PM.

Leading 

Provided multiple media forms (video, slides, and a transcipt) make it easier to gather the important parts of a lecture. The written notes can be approved by placing them in Word or PDF files, so that less paper is used to print off the notes.  This comment was left on 2/4/2008 1:54:06 PM.

PDCA 

i liked the break down of the lecture although i felt there was so much infromation presented at once  This comment was left on 2/4/2008 1:53:24 PM.

PersonalImprovementProject 

The lecture was very informative and examples of the students' work allowed me to better understand the project since I am a visual learner.  This comment was left on 2/4/2008 8:15:38 AM.

SatisfactionSurveyProject 

The lecture was clear and concise and provided a really good understanding of the project.  This comment was left on 2/4/2008 8:11:49 AM.

AboutCourse 

I am really excited about this class and look forward to learning more about process improvement.  This comment was left on 2/4/2008 8:03:28 AM.

Leading 

I really enjoyed the tutorial for plotting the data. I am fairly comfortable with Excel, but until the tutorial did not know how to work with before/after intervention situations. Thank you for the clarification!  This comment was left on 2/4/2008 8:01:58 AM.

Leading 

Course material on Leading Change is outlined and presented well and can be used to guide personal project but there seems to be a disconnect on what is needed for group project.  This comment was left on 2/3/2008 10:00:33 PM.

AboutCourse 

I have forwarded some information about an available download to create .pdf files. It specifies for Office 2007, but I would think there should be something available.  This comment was left on 2/3/2008 9:42:25 PM.

AboutCourse 

The course is very stimulating and thought provoking. It is interesting to take the concept of one's own personal improvement and break it down to a system level.  This comment was left on 2/3/2008 9:39:48 PM.

Teamwork 

I am enjoying the course and find it very interesting. In working on the PIP and trying to go over possible environmental changes with my team members, it was very difficult to get the team members to look at possible solutions to support the desired outcomes without laying blame at someone's feet for why something wasn't working. Do you have additional suggestions of how to engage the process owners into looking for solutions at a system change level?  This comment was left on 2/3/2008 9:37:51 PM.

Leading 

This lecture in class was not very helpful with the HW assignment. However, the website was very informative, I think that when trying to complete the excel charts we should kind of start on them in class in case students have questions...thats if you are enrolled in the face-to-face class.  This comment was left on 2/3/2008 4:15:10 PM.

AboutCourse 

The lecture was good this week. It helped to clarify a few questions. Looking forward to a fun semester!  This comment was left on 2/1/2008 5:20:22 PM.

Leading 

I appreciate that you are so willing to answer so many questions but I was somewhat disappointed that the lecture time was cut short during the 1/29 class. Your lecture was very informative and brought the material to life. I wish that the questions could have been kept to a shorter amount of time to allow for more discussion of the Leading Change material. Thanks.  This comment was left on 1/31/2008 10:01:50 PM.

SatisfactionSurveyProject 

I didn't like that there was no control of the class. I think some questions could have been discussed with the professor after class and then maybe we could move on to the lecture and ask relevant questions. Questions about the syllabus, how to access things on different sites, and how to use excel should be done on students own time not wasting valuable class time. For me being a customer to Dr. Alemi and to George Mason University, if I had to fill out a satisfaction survey it would not be a very good one. Other than that, the lecture itself was good but I didn't need to be in class to receive it.   This comment was left on 1/31/2008 8:56:57 PM.

Leading 

The class was very good and i liked the fact that the Dr. alemi took time out of the lecture to answer questions  This comment was left on 1/31/2008 7:12:18 PM.

Leading 

I thought the overall lecture was really well laid out and easy to follow/comprehend.  This comment was left on 1/31/2008 6:21:37 PM.

Leading 

I cannot think of anything...  This comment was left on 1/30/2008 11:39:16 PM.

AboutCourse 

the hands on experience during your lecture was excellent way to ensure the appropriate way of describing problems in the organization. Thank you  This comment was left on 1/30/2008 12:23:13 PM.

Leading 

The example for how to plot would be more helpful if you had the option to pause.  This comment was left on 1/26/2008 3:10:32 PM.

AboutCourse 

It was good to see that the in class lecture provided same content as on-line course. I am more comfortable about making my decision to do the on-line section and am glad that I have opportunity to go to class as needed.  This comment was left on 1/26/2008 9:29:57 AM.

AboutCourse 

This course is interesting and i know i am going to enjoy it. This is the first time i am asked to do a school project that might change my life. i can't wait to begin to work on my personal improvement. Infact i have already started!!!   This comment was left on 1/25/2008 7:01:36 AM.

AboutCourse 

The excel tool is very helpful and provides a great overview. The class layout is very organized and easy to understand.  This comment was left on 1/25/2008 12:35:58 AM.

AboutCourse 

Is it possible for you to send out a mass email soon to tell us if you have received our faxed consent form? My fax printed out a confirmation sheet but you just never know and I wanted to double check.   This comment was left on 1/24/2008 8:07:32 PM.

Xbar 

The Lecture Slides for this lectur was done nicely. It went through step by step how to construct a X-Bar chart which made it a lot easier when it came to doing our homework.  This comment was left on 12/13/2007 4:41:08 PM.

HealthStatus 

The choice of different articles was a good idea.  This comment was left on 12/4/2007 6:59:08 PM.

Between 

Good lecture.  This comment was left on 12/4/2007 6:57:47 PM.

Tukey 

Examples within the lecture were very helpful.   This comment was left on 12/4/2007 6:56:53 PM.

XmR 

The narrated videos were very helpful.   This comment was left on 12/4/2007 6:54:24 PM.

Xbar 

It was informative and easy to understand.  This comment was left on 12/4/2007 6:52:24 PM.

HealthStatus 

The slides and narrations for the construction of P-chart were very explicit.  This comment was left on 12/4/2007 6:47:27 PM.

RiskAsssessment 

Gave an overview of the technical aspect of risk assessment.  This comment was left on 12/4/2007 6:45:07 PM.

Teamwork 

The lecture gives an explicit idea of different kinds of team in relation to different kinds of work cultures.  This comment was left on 12/4/2007 6:41:53 PM.

Psychology 

Introduced very good and practical suggestions for the management in terms of process improvement.   This comment was left on 12/4/2007 6:40:13 PM.

PDCA 

The TQM steps were very helpful.  This comment was left on 12/4/2007 6:37:15 PM.

Leading 

Cannot think of any!!  This comment was left on 12/4/2007 6:35:18 PM.

RapidImprovement 

Good cover of the subject  This comment was left on 12/3/2007 9:10:07 PM.

RapidImprovement 

I was unable to get 2/4 videos to plan  This comment was left on 12/1/2007 5:43:13 PM.

RapidImprovement 

I have been having some difficulty with my group project (satisfaction survey). My team members do not have the same expectations in terms of quality of work and grades. I know this is an issue one faces with teams as a facilitator as well as a team member. The team members who just want to get by will have met their goals but the outcome of the team project (grade) impacts the individual who may want to do a good job with the project. In the absence of a team leader and facilitator it is difficult to have good team dynamics because the goals and work styles of the team members are not the same and there is no executive owner/facilitator who can make things happen….. If you intent was to illustrate to us the challenges and dynamics involved in team work you have succeeded.   This comment was left on 11/30/2007 12:50:41 PM.

Tukey 

Video was good  This comment was left on 11/27/2007 9:28:29 PM.

Tukey 

Well done  This comment was left on 11/27/2007 8:56:43 PM.

RapidImprovement 

A great idea but seems hard to picture a large organization able to make large process changes quickly. Although, the F.hospital example did show that it can be done.   This comment was left on 11/27/2007 8:29:43 PM.

Tukey 

I appreciated the exercise in class to practice creating the charts before given our homework. In-class labs always help me.   This comment was left on 11/27/2007 2:07:07 PM.

Pcharts 

Well overall I found P Charts to be very confusing. When I clicked on Probability Charts, the layout of the webpage completed just overwhelmed me. There is a lot of information. If there is a way to spread it out on differnet pages maybe would be nice, it would look appeling. This was the longest chart I did all semster.  This comment was left on 11/26/2007 8:36:41 PM.

Tukey 

I thought that the explanation of a control chart and then showing the difference with the Tukey chart was done very smoothly. I understood it very well. Any questions I had about control charts are answered because it was explained very well. And also the example that we had to do was really helpful to do the homework. Nicely done  This comment was left on 11/26/2007 7:57:26 PM.

XmR 

Just as the instructor predicted we have made so much progress in our ability to analyse data/plot charts. I feel so much better having learned how to use formulas in excel  This comment was left on 11/21/2007 8:48:16 PM.

Tukey 

The class room data analysis exercise is very helpful  This comment was left on 11/21/2007 8:45:16 PM.

Tukey 

Took me a while to understand this chart. I think I got confused b/c a couple of slides needed to be updated. I like the chart but it took longer to understand than other charts and still feel uncertain on some details.  This comment was left on 11/21/2007 1:06:16 PM.

AboutCourse 

I think people fail to score their list of interventions because in the directions you do not specify to score each one. All it says is: "Change slide: Include a slide showing possible changes you considered to make, the change you eventually made (must be a system change and not an increased effort)." You should probably alter this and say"describe why you did or did not choose each intervention.   This comment was left on 11/19/2007 9:15:55 PM.

XmR 

The video was helpful. This exercise helped the light bulb go off on why certain charts are better than others depending on what it is you are looking at.  This comment was left on 11/18/2007 5:16:43 PM.

HealthStatus 

The lecture and the reading complemented each other very well and was very digestible. I do wish that you would have given more examples of the different factors/means that are used to change physician patterns, ie. "just in time reminders," could have used a little more context and elaboration.   This comment was left on 11/17/2007 12:03:30 PM.

XmR 

everything worked well  This comment was left on 11/15/2007 9:09:52 PM.

HealthStatus 

Should provide more recent articles.   This comment was left on 11/15/2007 9:11:38 AM.

HealthStatus 

I liked how there were articles availble to see an example of profiling. But I thought the article was a bit confusing. However; The slide presentation was helpful in understanding benchmarking in general.   This comment was left on 11/13/2007 9:30:19 PM.

XmR 

Working on assignments in the class room is very helpful especially since the instructor is available in real time to assist and provide feedback  This comment was left on 11/13/2007 8:24:27 PM.

XmR 

Good presentation and reading material. However, it would have helped if the following issues were addressed somewhere in the lecture: 1) When the calculated UCL/LCL is nonsensical, should the maximum/minimum used in the chart instead? 2) The average for the observations was not determined from all the values but from one less than the total. While I understand the reasoning for using "n-1" in the average moving range, I am not sure why you ignore the last value when calculating the average OF THE OBSERVATIONS.   This comment was left on 11/13/2007 6:30:35 PM.

HealthStatus 

The different articles from three different sources gave a broader prospective about the topic.  This comment was left on 11/13/2007 4:22:40 PM.

HealthStatus 

I appreciated the articles. It was refreshing to have another source of information this week.  This comment was left on 11/13/2007 3:35:57 PM.

HealthStatus 

I enjoyed the lecture, it is actually pertinent to a project I am working on for work. Not sure if it was my computer or not, some of the slide narration would be cut short.   This comment was left on 11/13/2007 12:45:09 PM.

HealthStatus 

The articles reinforced lecture information. Was a real ah-ha moment reading these articles and listening to lecture. I have been on committees for years trying to change physician practice, wish I had this info years ago.  This comment was left on 11/11/2007 3:14:17 PM.

HealthStatus 

Articles and presentation are clear. However, accessing the articles were problematic at times due to limit.  This comment was left on 11/10/2007 3:38:35 PM.

Satisfaction 

everything worked well; more data about physicians in a chart like fashion would have improved the lecture  This comment was left on 11/10/2007 3:02:42 PM.

Psychology 

I thought this Lecture on Change was done nicely. I learned and understood more from reading it on the website instead of the powerpoint. The Powerpoint Slides were done differently from that of the previous Powerpoint Presentations.   This comment was left on 11/6/2007 11:47:40 PM.

HealthStatus 

I missed the class and found the slides and additional information very helpful  This comment was left on 11/6/2007 8:35:01 PM.

HealthStatus 

The slide presentation was good and well desribed for the most part. A more detailed explanation of tools such as "academic detailing" may prove helpful. Also-many of the links on the benchmarking page don't work.   This comment was left on 11/6/2007 12:10:01 PM.

Psychology 

The lecture and related readings were very clearly put together.  This comment was left on 11/5/2007 6:27:09 PM.

Psychology 

Thank you for the brief,yet broad exposure to different theories. Why it does or does not work is a good format for this over view  This comment was left on 11/3/2007 4:10:43 PM.

Xbar 

I thought the lecture on X-Charts was done beautifully, especially the chart which showed when to use what chart and for what purpose it served. It broke it down and helped me to understand it. In the future for work when I am to analyze data I this chart could really be usefull to me.   This comment was left on 11/1/2007 4:42:53 PM.

Psychology 

The Questions at the end of the lecture should be more specific.  This comment was left on 10/30/2007 10:51:50 PM.

Psychology 

Good class. I believe that management should be teach all the way through into the HAP courses.  This comment was left on 10/30/2007 6:17:56 PM.

Psychology 

This lecture provided valuable information on how change management can be effective. Getting a better understanding regarding the detail involved will be helpful in my personal life as well as my professional career.  This comment was left on 10/30/2007 6:16:22 PM.

Psychology 

Good lecture. Lots of examples were very helpful in understanding the concepts. The interactive part about the people on the street perception was excellent for keeping us involved.   This comment was left on 10/30/2007 6:14:30 PM.

Psychology 

This was a fabulous lecture. As always, I like the practical examples and demonstrations. It makes understanding very clear.   This comment was left on 10/30/2007 6:12:45 PM.

Psychology 

I thought your energy of telling the story of your experience with your wife was great. Also the questions, you posed to the class of what the "common" person would answer on the street was a little shocking. It is funny to see how many people do not think like a manager  This comment was left on 10/30/2007 6:12:32 PM.

Xbar 

I wish I could have made it to class. Working through examples in class is helpful. I couldn't access the online example.  This comment was left on 10/30/2007 4:50:33 PM.